FAQ

Once you've purchased some swag, you will receive an email from Splash Sports Shop with confirmation for your order. You will receive a secondary email once your order has been shipped. For all in-stock items, please expect your order to ship within 3-5 business days of placing it.

You can also check on the status of your order by selecting the account icon at the top of our website. From there, you will be prompted to create an account or sign in with Shop. Shop is an external app that lets you track purchases and deliveries across many stores, serving as a central hub for all your shopping needs!

Unfortunately, since orders are fulfilled on an ongoing basis, we are unable to cancel or edit any orders. If you have made an address mistake or need assistance with anything else, please contact us, and we will do our best to assist you.

We have a 30-day return policy, meaning you have 30 days from receipt to request a return. You can return or exchange your products for store credit, a different size, or a refund to the original payment method. To learn more about returns and exchanges, please visit our Return Policy Page.

• Clearance items are final sale and therefore cannot be returned or exchanged.
• Gift card sales are non-returnable or exchangeable.
• Returned items should not have any visible signs of wear or use.
• We will not accept products with missing tags.

To learn more about our return exceptions, please visit our Return Policy Page.

If your return meets our requirements and is accepted, a return shipping label will be provided. Please note that customers will not receive a refund of their original shipping fee. Please visit our Return Policy Page to start your return.

Free shipping will be automatically applied at checkout for any orders over $100 (minimum purchase amount does not include taxes). Valid in the US only.

For all in-stock items, please expect your order to ship within 3-5 business days of placing it. All items are fulfilled during standard business hours and, therefore, will not ship on weekends or US holidays. Standard UPS ground shipping can take up to 5 business days to any U.S. destination.

Yes! For all in-stock items, please expect your order to ship within 3-5 business days, with delivery in 6-10 business days. All items are fulfilled during standard business hours and, therefore, will not ship on weekends or US holidays. Please note that international orders can take longer in transit due to customs delays.

The shipping fee associated with your order does not include customs fees. All orders shipped outside the U.S. may incur additional customs fees from the destination country's government.